Privacy Policy

1. Information We Collect

Account Information

When you sign in with Twitch OAuth, we collect:

• Your Twitch username and display name
• Your email address (if provided by Twitch)
• Your Twitch user ID
• OAuth access token (encrypted and used only for accessing your VODs)

VOD Processing Data

When you submit VODs for analysis, we collect and process:

• Twitch VOD URLs you provide
• Video files (temporarily downloaded for processing)
• Frame analysis and audio detection results
• Generated highlight clips and timestamps
• Processing metadata (job status, timestamps, game detected)

Usage Information

• Credit usage and remaining balance
• Processing job history and status
• Feature usage (timeline views, clip exports, montage creation)

Payment Information

If you subscribe to a paid plan:

• Stripe handles all payment processing. We never see or store your credit card details.
• We store your Stripe customer ID and subscription status for billing management.

2. How We Use Your Information

We use your data to provide and improve the service:

• Process VODs: Download, analyze frames and audio, detect highlights
• Generate clips: Extract and encode highlight clips at your selected timestamps
• Manage your account: Track credits, subscriptions, and job history
• Deliver content: Store processed videos and clips for your access
• Improve accuracy: Use submitted content, processing outputs, transcripts, thumbnails, clip selections, rejection decisions, edits, exports, feedback, usage events, and derived or aggregated signals to train, evaluate, and improve ChatClipThat's models, ranking systems, editing tools, and overall user experience

3. Data Storage and Security

Where Your Data Lives

• User accounts: Stored in Xano's secure database infrastructure
• Processed videos: Stored in Google Cloud Storage (GCS) with CDN delivery
• Processing results: Stored on our VPS with regular backups

How We Protect It

• All data transmission uses HTTPS/TLS encryption
• OAuth tokens are encrypted at rest
• Access to your data requires authentication
• We use industry-standard security practices

Data Retention

• Free plan: Processed data retained for 30 days
• Paid plans: Extended or unlimited retention based on plan
• Deleted accounts: Account content is deleted within 30 days, but aggregate statistics, de-identified improvement data, model weights, model evaluations, backups retained for a limited period, and system improvements that are not intended to identify you may be retained

4. Third-Party Services

We use the following third-party services to operate ChatClipThat:

Twitch

OAuth authentication and VOD access. Twitch Privacy Policy

Stripe

Payment processing and subscription management. Stripe Privacy Policy

Google Cloud Storage

Video storage and CDN delivery. Google Cloud Privacy Notice

Xano

User account and database management. Xano Privacy Policy

5. Your Rights

You have the following rights regarding your data:

Access

View all your processed VODs, clips, and account information through the dashboard.

Export

Download any clips or montages you've created at any time.

Delete

Request account deletion by contacting us. We'll delete account content within 30 days, subject to limited backup retention and continued retention of aggregate statistics, de-identified improvement data, model weights, model evaluations, and system improvements that are not intended to identify you.

Opt-Out

Stop using the service at any time. Cancel your subscription through the billing portal.

6. Cookies and Tracking

We use minimal cookies for essential functionality:

• Session cookies: Keep you logged in
• OAuth tokens: Access your Twitch VODs
• Preference cookies: Remember your settings

We do not use advertising cookies or third-party tracking scripts.

7. Children's Privacy

ChatClipThat is not intended for users under 13 years of age. We do not knowingly collect data from children. If you believe a child has provided us with personal information, please contact us immediately.

8. International Users

ChatClipThat is operated from the United States. If you access our service from outside the US, your data may be transferred to and processed in the US. By using our service, you consent to this transfer.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We'll notify you of significant changes by:

• Updating the "Last Updated" date below
• Posting a notice on the website
• Sending an email to your registered address (for material changes)

10. Contact Us

Questions about this Privacy Policy or how we handle your data?

• Email: dmca@chatclipthat.com