Help & Support

How to submit a VOD

1. Click "Create New" in the sidebar or go to the VODs page
2. Paste a Twitch or Kick VOD URL, search a Twitch username, or choose Upload for your own file
3. Select your content type, clip length, and curation focus
4. Optionally set a time window to analyze only a portion of the VOD
5. Confirm the credit estimate and submit the job

Ways to Submit

• Paste a URL - Twitch or Kick VODs; paid plans can also process supported external video URLs
• Search Twitch - Find a streamer's recent Twitch VODs by username
• Upload a File - Upload your own MP4, MOV, MKV, WebM, AVI, or FLV file
• Import from Drive - Hobby and Creator users can import videos from Google Drive

Timeline Overview

After processing, you'll see a visual timeline showing all detected highlights. The timeline displays:

• Heatmap — Shows intensity of action throughout the VOD
• Highlight Markers — Colored bars indicating detected moments

Navigating Highlights

• Click any highlight marker to jump to that moment
• Use the ← → arrow keys to move between highlights
• Scroll to zoom in/out on the timeline
• Drag to pan across the timeline

Highlight Cards

Each detected highlight shows:

• Timestamp and duration
• AI-generated title and description
• Confidence score
• Quick actions (play, export, edit)

How to Export a Clip

1. Find the highlight you want to export on the timeline
2. Open the clip editor if you want to adjust trim, captions, overlays, or aspect ratio first
3. Click the Export button on the highlight card or in the editor
4. Choose your destination:
   • Download - Save the rendered MP4 to your device
   • Social - Post to a connected TikTok, Instagram, or YouTube account when available on your plan
5. Confirm the export and wait for rendering or upload to finish
6. Download the clip when the export is ready

Batch Download

Select multiple highlights or use Download All to package rendered clips together. Batch download is available on paid plans.

What are Credits?

Credits are used when you process or reprocess video. The standard cost is:

• 1 credit = 1 minute of video analyzed

Example Costs

• 30-minute VOD = 30 credits
• 1-hour VOD = 60 credits
• 3-hour VOD = 180 credits

Getting More Credits

• Subscribe to a plan for monthly credits
• Credits refresh each billing cycle
• Unused credits don't roll over

Available Plans

• Free - 100 credits/month with watermarked downloads
• Hobby - 600 credits/month, clean downloads, social export, templates, and batch download
• Creator - 1,000+ credits/month, priority processing, Montage Mode, and higher credit options

How to Subscribe

1. Go to Settings
2. Scroll to the Subscription section
3. Choose a plan and click Subscribe
4. Complete payment via Stripe (secure checkout)

Managing Your Subscription

From Settings, you can:

• View your current plan, credit balance, and usage
• Upgrade or downgrade your plan
• Access the billing portal to update payment methods
• Cancel your subscription

For Better Highlight Detection

• Choose the right content type - This helps the AI understand what to look for
• Gaming VODs work best with clear audio cues (reactions, callouts)
• Just Chatting detects emotional peaks and funny moments

Optimize Your Workflow

• Use time windows for marathon streams
• Use focused time windows for the best results and faster turnaround
• Review the heatmap first to find the best sections
• Save a default template so new clips start with your preferred captions, overlays, and aspect ratio